We Got Banned From Grand Theft Auto V Online

Hello,

I, "April" was playing GTA Online Mark sitting next to me watching.
I was delivering a shipment of cocaine. -Its part if the Motorcycle Club update-
I was almost to the check point when the screen flashed, then went blank
Then popped up this alert. I was like "What The Fuck? No Fucking Way!"

I almost cried we have been working so hard to get where we were. hours and hours of playing the game keeping to our selves most of the time. then this.

I was working endless to make 2,425,000 so I could buy the new Nagasaki Shotaro aka, The Tron Bike. It cost 2,225,000 and the matching outfit cost 200,000

Here is what Mark's Tron bike looked like. the outfit matches the bike the bike and suit glows
at night, it look so, so cool

I wanted to get either the pink or purple. I was so close to having the GTA money to buy it.

A few minutes after the game banned us we got an email. here is a screen capture of it. I removed our user name most people know it already but.. You should be able to right click on the image to see its full size so you can read it

Here are the links if you want to see what they say.
The links are copied from the actual email and pasted here.

http://www.rockstargames.com/legal

http://www.rockstargames.com/eula

https://support.rockstargames.com/hc/en-us/articles/229514247

We have been racking our heads trying to figure out why we were banned
We can't think of anything. we always follow the rules to the word.

So Mark called Rockstar Games and asked them why?
at first the told him they couldn't tell us, its against policy.
Mark said Bull Shit. Rockstar Games banned us, we have the right to know why.
then he went on how we pre-ordered the game for PlayStation 3 "PS3"
then pre-ordered the game for PC. we have spent hard earned money to buy and play the game.
Please tell us why we were banned. The placed him on hold. he held for around 8 minutes.

They told him either you or your wife used scripts or allowed someone to inject them into your game.
Mark said "No sir we don't cheat and we would never use mods or hacks. Even if I wanted to, I wouldn't know how. plus. using them are against the rules.

He was put on hold again for around 2 minutes. then the man told him at around 11:38 AM EST the scripts were used on your account. on character 2 which is my character and I was playing then.

The Mark asked the man on the phone if he would please hold. because we were live streaming the game to twitch TV and Vaughn Live TV. so he went to twitch and looked in the archives starting at 11:20 AM. At 11:28 AM Is when a modder got into my car. when he got in I got out then he took off in my car. that has to be when the scripts got into our game. Mark told the man this he said most likely that is when the game alerted to the use of scripts. But, I'm sorry to inform you, once your banned there is no undoing the ban.

The he said here is the worse news. Once you are banned you loose everything your account is reset to like you have never played the game. Once the 30 day ban is over, you have to start the game all over with nothing. and we can't give you anything back.

Hearing that devastating news, we are not going to play the game again.
We will not be buying Grand Theft Auto VI Mark has already reserved a pre-order shot to assure we get a pre-ordered copy of the game. In the morning he is requesting his deposit back.

He is also going to talk to his attorney friend to see if legal action can be takes against Rockstar Games

Thank You, April J.W.N

PS: I know there are spelling and grammar errors. I'll fix them in the morning.