Just to alert people who may have this type cable internet modem
ARRIS DG1670 This modem can overheat, even when not in use.
It can get so hot it can catch fire. We had this experience but we caught it before it caught fire.
we were smelling something hot that kind of smelled like plastic and hot metal.
My first thought was our new TV? so, I unplugged it the smell didn't go away.
My wife said the computers so, she unplugged them. the smell was still there. I then started unplugging everything in the kitchen our bedrooms everything was unplugged except for the internet modem i went to it and the smell was real strong I felt it and it was so hot it burnt my fingers.
I unplugged it a few minutes later the smell subsided. I called our ISP they came right out and
replaced it with another brand. the tech said this is an ongoing issue lucky no one's house or business has burnt down. we are recalling all ARRIS modems not only this model but all ARRIS modems
This is what ours looked like They said they come in black, gray, white, and silver
My ISP said that any ARRIS modem that looks similar to this one is at risk no matter the model number.
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